It has been more than a year since FORWARD went live and, apart from the four pilot divisions – Head Office, Printing Press, Medical and QQP, the solution has already been rolled out in two other divisions – ABATS and Logistics as well.

With the goal to align various operations of the business in a structured and efficient manner, FORWARD team – along with Intrasoft – conducted an Operational Alignment (OA) Workshop for QQP, Logistics and the higher management. 

The workshop was held between May 6 and 13, covering different business processes every day. 

Inaugurating the workshop, Chief Operating Officer – FMCG Mr. Nabil Mourad said: “Commitment from all quarters is necessary to make this project a success. The FORWARD team is taking all the steps necessary to address the problems but the divisions will also need to be proactive and assist in the process by identifying the issues.”  

Reiterating Mr. Mourad’s thoughts, Project Sponsor Mr. Mohamad A. Ebrik said: “Teamwork is the key to finding solutions to any issues that we are having with the system. I am sure this workshop will bridge all the gaps.”

The workshop helped get a better understanding of changes FORWARD has introduced in the QQP and Logistics processes, their impact and the roles and responsibilities of the people concerned as well.

It also got the attendees to collectively brainstorm and discuss proposed solutions, working together to overcome any glitches that may have occurred in the early stages of implementation.

In preparation for the workshop, the FORWARD team, along with Intrasoft, conducted a business study and visited the divisions concerned to understand the situation and gather data. They also travelled to Jordan for a week to get a deeper understanding of the issue as well as plan enhancements.

The OA Workshop shed light on important issues and initiated a positive approach to solving them as a team.